DURING THE HOLIDAYS, SHIPPING TIMES MAY BE LONGER THAN EXPECTED.
Same Day FedEx Shipping
All orders are shipped the same business day if placed before 1pm CST, unless it is the Holidays and Peak Season (October-March). We ship via FedEx to any physical address in the contiguous United States. We CANNOT ship to PO boxes. Please see the FedEx shipping map below which shows the time it will take for your order to reach its destination. If your order has not shipped and you would like shipping updates, please call us at 1-800-807-0107 or email us at support@eheat.com and provide your order number.
Shipping Policy
Free Shipping is applied to all orders shipping to the contiguous United States (lower 48 states). However, if you wish to expedite shipment, please contact Customer Service at 1-800-807-0107 for a fast quote and service, or feel free to pick an expedited option during checkout. Please note, if you complete your order after 1pm Central, and have purchased expedited shipping online during the checkout process, your order will not ship with the expedited shipping method until the following business day. NOTE: Purchasing FedEx 2 Day shipping is NOT covered by FedEx's Money-Back Guarantee. Read more from FedEx HERE. Free shipping is FedEx Ground/Home Delivery only and does not extend to Alaska or Hawaii. Please contact our office for a discounted shipping quote if you would like to ship to these areas. For Canadian customers, we provide free shipping! Free shipping does NOT extend to Yukon Territory, Nunavut, Newfoundland & Labrador, or the Northwest Territories. Please call our office for a discounted shipping rate to these locations.
Shipping Costs
Shipping costs and expedited shipping estimates can be calculated without having to checkout or create an account. Just add items to your shopping cart and navigate to your cart by clicking the shopping cart icon in the top right hand corner of the webpage. Once in your shopping cart order summary, click "Add Info" next to "Shipping" located directly below the subtotal. Then, simply input your state, city, and zip code and click "Estimate Shipping"
Fedex Transit Times For FedEx Home Delivery/Ground
Shipping Delays
In the midst of winter, quite often there are severe storms which can cause delays to shipment. We will not be liable for loss, damage, delay, shortage, wrong delivery, nondelivery, misinformation, or failure to provide information in connection with your shipment caused by events we cannot control, including but not limited to acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including customs and health officials) with actual or apparent authority. If you would like to insure your package, please call us at 1-800-807-0107.
Loss/Filing a Claim
Route Package Protection is a 3rd-party provider we (eheat, Inc.) have partnered with that covers any loss due to shipping (loss, damage, or theft). If you did not purchase Route Package Protection with your order and you need to file a claim, please contact us for assistance. If your package arrived damaged or you require assistance filing a claim, please contact us within 48 hours & have your Order number & Date of Purchase ready and email us at support@eheat.com or call 1-800-807-0107.
eheat Canada and Canadian Orders
For all orders with a Canadian Delivery Address, Free Shipping will apply*, however there is a $29.95 USD charge per Envi Heater (will show up as "Tax & Duties), that covers all GST, HST tax, Provincial Surcharges, and Duties. Our industry leading 3-year Warranty and 30-day Return Policy apply to all Canadian Orders. Read more about our Return Policy here: https://www.eheat.com/return-policy If you have any additional questions about Envi Heaters in Canada or Orders and Shipping, please call us at 1-800-807-0107 or email us at support@eheat.com.
*Free shipping is only available for the continental USA and as such is not available for: Alaska and Hawaii. For Canadian Customers, there is a $29.95 tax and duty charge per heater. Free shipping does not extend to Yukon Territory, Nunavut, Newfoundland & Labrador, or the Northwest Territories. Please call our office for a discounted shipping rate to these locations. We CANNOT ship to PO Boxes. Please provide a PHYSICAL SHIPPING ADDRESS during checkout. All Prices in USD.
